Course Overview

This course will show participants how to have difficult conversations and how to address underperformance issues. Addressing underperformance issues straight away will make it easier to resolve issues and avoid more serious problems.

In the workplace, a difficult conversation is one in which you have to manage emotions and information in a sensitive way, to deal with a workplace issue. As a manager or supervisor, it is likely that you will need to have a difficult conversation from time to time.

Difficult conversations are a normal part of life. The best way to handle a difficult issue is to actually deal with it. Honest conversations are critical for managers. If handled well, these conversations provide you an opportunity to:

• resolve workplace conflicts quickly and efficiently

• lift employee performance and engagement

• improve relationships within your team

Addressing underperformance can be challenging for both managers and employees. Failure to address underperformance appropriately, sensitively, and promptly, can have a significant impact on workplace culture and productivity. The issue is unlikely to go away on its own, and other employees may lose motivation if they have to carry the burden of poor performing colleagues.

Course Content

• Preparing for a difficult conversation

• Having the conversation

• After the conversation

• Informal performance management

• Formal performance management

• Performance improvement plans

On Completion

On successful completion of this course, participants will be issued with a Certificate of Attendance.

At a Glance

Price
Group Booking $2,750

Duration
1 Day

Dates
As requested

Locations
Courses can be conducted at your Workplace or at one of our training venues:

Level 17, 2 The Esplanade Perth WA
Level 1, 484 Albany Highway Victoria Park